Installer forgot that there was supposed to be a non slip mat installed under the refinish after putting on an initial coat so he put the mat down and sprayed another coat. Things worked fine for 4 years 7 months and then started peeling around side of mat on bottom. Then it got worse and mat peeled off. Charlie said he wanted to see pictures before talking about scheduling work. After sending him pictures he said "1. The tub has been destroyed due to; I don't know what. 2. This kind of damage is NOT covered.
3. The tub will probably need to be stripped.
4. You are looking at about $200 to strip and redo it."
I called SOMEONE ELSE to do redo that tub and another tub that needed work. They are all about same price and offer 5 year warranty.
Reason of review: Warranty issue.
Monetary Loss: $399.
I didn't like: Lousy customer service, False advertising.