Installer forgot that there was supposed to be a non slip mat installed under the refinish after putting on an initial coat so he put the mat down and sprayed another coat. Things worked fine for 4 years 7 months and then started peeling around side of mat on bottom. Then it got worse and mat peeled off. Charlie said he wanted to see pictures before talking about scheduling work. After sending him pictures he said "1. The tub has been destroyed due to; I don't know what. 2. This kind of damage is NOT covered.
3. The tub will probably need to be stripped.
4. You are looking at about $200 to strip and redo it."
I called SOMEONE ELSE to do redo that tub and another tub that needed work. They are all about same price and offer 5 year warranty.
This reviewer shared experience about warranty issue and wants this business to read this review and look into the issue (if any) as the author lost $399. The author is overall dissatisfied with Eastern Refinishing. The most disappointing about bathtub reglazing from Eastern Refinishing was lousy customer service and false advertising Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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