Eastern Refinishing
Reviews and Complaints
Eastern Refinishing - Refinishing Service Review from New York, New York
Do not use Eastern Refinishing
Dishonest and Poorly Organized
Preferred solution: Let the company propose a solution
5 year warranty is worthless. They won't honor peeling from their work
Installer forgot that there was supposed to be a non slip mat installed under the refinish after putting on an initial coat so he put the mat down and sprayed another coat. Things worked fine for 4 years 7 months and then started peeling around side of mat on bottom. Then it got worse and mat peeled off. Charlie said he wanted to see pictures before talking about scheduling work. After sending him pictures he said "1. The tub has been destroyed due to; I don't know what. 2. This kind of damage is NOT covered.
3. The tub will probably need to be stripped.
4. You are looking at about $200 to strip and redo it."
I called SOMEONE ELSE to do redo that tub and another tub that needed work. They are all about same price and offer 5 year warranty.
- Lousy customer service
- False advertising
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Verified ReviewerThey are just a dispatcher for various independent contractors. If anything goes wrong.
- False advertising
- Bathtub refinishing
- Fake local listing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wallingford, PennsylvaniaAPPOINTMENT SET. NO CALL, NO SHOW
- Lousy customer service
Poor quality job -- worse service
- Looked great at first
- Hard to schedule
- Poor service
- Defective work and product
Preferred solution: Full refund
Was harassed by Charles gaylor for over 5 says straight
Charles gaylor is a physco who harassed me for 3 days straight
Eastern Refinishing extremely poor customer service
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TERRIBLE TERRIBLE COMPANY!!! DO NOT WASTE YOUR MONEY!!!!
I had my tub refinished prior to these cons doing it!
It lasted almost 10 years without a bubble or scratch. These cons did it in September...the tub was never used until December.....by February 1st- it was peeling and bubbling!!!! After numerous calls and numerous cancellations to repair, they finally show up at the end of March. ....but only after constant harrasment that we must have damaged it and we would have to pay for it....WHAT???
THEY LEFT WITHOUT REPAIR......stating it would cost $75 and they refuse to come back! 2 months of a clean, responsible use and you are telling me its my fault! Like I said- 10 years I went with my last refinishing- NO ISSUES!
THIS *** *** company has no warranty!!!!!! their shotty *** refinishers are no where close to the area that they do the work , THEY LIVE IN DIFFERENT STATES,
in SSSSOOOOO they have no intention of "GUARANTeeing the warranty" because THEY WANT PAID FOR EXCESSIVE TRAVEL!!!
so, ADAM FISHER just texted me and said that I CAN *** OFF!
this is after his boss just called my husband a *** They do not support the military.....THEY ARE TERRIBLE PREJUDICE PEOPLE