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THE WORST EXPERIENCE OF MY LIFE. TAKE YOUR MONEY ELSEWHERE. DO NOT HIRE THIS COMPANY. Charlie or should I should say the most rude disrespectful arrogant disgraceful unfriendly unkind unpleasant vulgar person I have ever spoke to. Your Administrative Staff "Tom"...
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2.8
I didn't like
  • Hard to schedule
  • Lousy customer service
  • Not a local company as advertised in order to fraud the consumer
#1153262
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Eastern Refinishing - Awful service

Adam the regional manager in Pa of this company told my client to {{Redacted}}. He then became aggressive and harassed them via text messages. This company should be ashamed for their customer service. I’m surprised they are still in business.
#1149205
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The glaze will peel off after about 6 months because it's just a thin layer of paint. It's a total waste of money and i should have done the tub lining instead. The company will not honor their 5 year warranty and will state that it occurred due to your neglect. The...
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Anonymous
Anonymous

TERRIBLE TERRIBLE COMPANY!!! DO NOT WASTE YOUR MONEY!!!!I had my tub refinished prior to these cons doing it! It lasted almost 10 years without a bubble or scratch. These co...

#996718
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Eastern Refinishing - Unprofessional Owner, Peeling After 6 Months
We had a 4 inch bubble in the refinished bathroom wall (that was refinished 6 months ago by Tim) and called to schedule an appointment to repair situation. Urgently, we had to cancel our appointment the day of, and Tim the refinisher was rude to my husband on the...
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Anonymous
Anonymous

I hope you all complain to the better business beaureau aboutbthis conpany. They are affiliated with the BBB and so people check to see their eating but if people don't compla...

Anonymous
Anonymous

I used them also back in 2007 and my tub is also peeling. I would not recommend them to my worst enemy. Eastern Refinishing is in Canada and the contractors are in the USA....

1.0
#975823
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Eastern Refinishing Owner Review

Someone please shut this company down. CHARLIE GAYLER the owner , is rude, obnoxious, and just an awful humsn being/ bu s iness owner. He attacks you the second sn issue or complaint arises. Run away .!
1.0
Details
Price Affordability
#921927
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Poor workmanship and customer service. After 2 attempts still not satisfied and can't resolve through credit card company because headquartered in Canafa. I would not recommend this service. Run don't walk away from their page.
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Anonymous
Anonymous

Owner rude, arrogant, condescending, disrespectful. Not interested in customer satisfaction at all. Do the job in a way that suits them -not the customer. Arrogance is a sho...

Anonymous
Anonymous

TERRIBLE TERRIBLE COMPANY!!! DO NOT WASTE YOUR MONEY!!!!I had my tub refinished prior to these cons doing it! It lasted almost 10 years without a bubble or scratch. These cons...

1.6
Greenburgh, New York
I didn't like
  • Lack of communication
  • No receipt or warranty provided to date
  • Not a local company as advertised in order to fraud the consumer
#882470
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Eastern Refinishing Bathtub Refinishing Service Review

I am very disappointed with how my bathtub and tile looks 3 years later. I had everything glazed white but now the tiles are peeling and the tub is dingy and yellowish. I wish I never had this done. Total waste of money.
1.5
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#832916
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I talked to the sales person about the condition of our bathroom to confirm that refinishing would be the RIGHT option given cracks. He said YES but turns out that wasn't true. He didn't document that our tile was badly damaged and the installer didn't didn't say a...
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Anonymous
Anonymous

TERRIBLE TERRIBLE COMPANY!!! DO NOT WASTE YOUR MONEY!!!!I had my tub refinished prior to these cons doing it! It lasted almost 10 years without a bubble or scratch. These cons...

1.0
I didn't like
  • Poor service
  • False advertising
#780595
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I called to inquire about a $200 deposit for work that could not be done due to damaged tiles. "Charlie" asked me, "What happened?", & as I was answering, he interrupted me. I politely told him that he should let me finish. Well, he hung up on me. I called back...
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Anonymous
Anonymous

TERRIBLE TERRIBLE COMPANY!!! DO NOT WASTE YOUR MONEY!!!!I had my tub refinished prior to these cons doing it! It lasted almost 10 years without a bubble or scratch. These cons...

I don't know why I didn't check out this company first. All the reviews are right on. Just about a week ago I had my tub and shower surround done and a shower surround in the masterbath, and all the work is horrible. The tub is gritty, like sandpaper and has...
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